CarrotSmurfs Privacy Policy

• Your privacy matters to us. At CarrotSmurfs, we are committed to respecting your privacy and following relevant laws and regulations about any personal information we collect from you.
• This includes information from our website, https://carrotsmurfs.com/, and other platforms we own and operate.
• This Privacy Policy explains how we collect, use, and protect your personal information. By using our website and services, you agree to this Privacy Policy's terms. If you do not accept this Privacy Policy, you must leave our website immediately.
  
   

1. Information We Collect

We collect personal and non-personal information to provide and improve our services. The information we collect falls into these categories:

1.1. Voluntarily Provided Information:
This includes information you willingly provide when you create an account, contact us, or make a purchase, such as:

• Name
• Email Address
• Discord Username (for account delivery or support)
• Payment Information (processed securely through trusted third-party payment gateways)
   

1.2. Automatically Collected Information:
This includes information automatically sent by your devices when interacting with our website, such as:

• IP Address
• Browser Type and Version
• Pages Visited
• Time and Date of Visits
• Time Spent on Each Page
• Error Reports (if applicable)

1.3. Cookies and Tracking Technologies:

• We use cookies and similar tracking technologies to improve your experience on our website.
• These tools help us understand user preferences, monitor site performance, and deliver customized content. For more details, please review our Cookie Policy.

1.4. User-Generated Content:
​​​​​If you submit content (like reviews, testimonials, or other materials) for publication on our website or social media, you agree that:

• The content will be publicly visible after posting.
• You give us permission to use and share this content according to this policy.

1.5. Children’s Privacy:

• Our services are not aimed at children under 13 years old, and we do not knowingly collect personal information from children.
• If we find that we have unintentionally collected such information, we will take steps to delete it.
  
   

2. How We Use Your Information
We collect, hold, use, and share personal information for these purposes:

2.1. Service Provision and Improvement:

• To provide and deliver our services, including Boosting Services, Game Accounts, and In-Game Items.
• To process transactions securely through trusted payment gateways

2.2. Communication:

• To communicate with you about your orders, inquiries, or support requests.
• To provide important updates about our services and policies.

2.3. Marketing and Personalization:

• To personalize our products and services for you.
• To conduct analytics, market research, and business development.
• With your permission, to send marketing messages about our products, services, and promotions. You can opt-out at any time.

2.4. Security and Fraud Prevention:

• To ensure security and prevent fraud, including verifying your identity.
• To protect our platform, users, and partners from unauthorized access and fraudulent transactions.

2.5. Legal Compliance and Dispute Resolution:

• To comply with legal obligations, including American and European regulations.

• To resolve disputes, enforce our terms, or defend legal claims. ​​​
  
   

3. Payment Information

3.1. Third-Party Payment Processors:

• We use third-party payment processors to handle payment transactions securely

3.2. Security and Compliance:

• These payment processors comply with PCI DSS standards and GDPR requirements.
• We do not store or process payment card details directly on our servers.

3.3. Fraud Prevention and Dispute Resolution:

• We implement fraud detection methods to secure transactions.
• We work with payment processors to resolve disputes quickly and transparently.
  
   

4. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse.

4.1. Encryption:

• We secure the transmission of sensitive data using industry-standard encryption.

4.2. Access Control:

• Access to personal data is restricted to authorized personnel only.

4.3. Data Minimization:

• We only collect the necessary data for specific purposes.

4.4. Data Anonymization:

• We anonymize personal data where possible to enhance privacy protection.

4.5. Regular Audits:

• We conduct regular security audits and vulnerability assessments to maintain data integrity.

4.6. Incident Response:

• We have a plan for responding to data breaches or security threats. This includes notifying affected individuals and regulatory authorities as required by law.
  
   

5. Retention of Personal Information
We keep your personal information only as long as necessary to provide our services and meet legal obligations.

5.1. Account Information:

• We retain this while your account is active or as required for compliance:

5.2. Transactional Data:

• We keep this for three years to meet legal and accounting needs.

5.3. Communication Records:

• We retain these for two years for customer support and dispute resolution.
  
   

6. International Data Transfers

6.1. US and EU Compliance:

• We follow American and European regulations concerning cross-border data transfers.

6.2. Compliance with GDPR:

• We make sure that international data transfers comply with GDPR by implementing appropriate safeguards, including standard contractual clauses.
  
   

7. Your Rights
You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to any inaccurate or outdated information.
• Deletion: Request the deletion of your personal data.
• Data Portability: Request data transfer to another service provider.
• Withdraw Consent: Withdraw your consent for data processing at any time.

To exercise your rights, please contact us using the details in Part 8.

 

8. Contact Us
If you have questions, concerns, or requests about this Privacy Policy, please contact us at:

• Email: support@carrotsmurfs.com
• Website: via live chat support
  
   

9. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements
• Updates will be posted on this page, and we will revise the effective date accordingly.

10. Disclaimer

• CarrotSmurfs is not affiliated with or endorsed by any game developers or publishers.
• © 2025 CarrotSmurfs. All Rights Reserved.
• CarrotSmurfs - Redefining the Gaming Experience Worldwide.